Cannabis Retail Associate — Customer Experience & Sales

Story Companies; Cleveland (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

401k retirement savings plan

Disability insurance

Employee Assistance Program (EAP)

Employee referral program

Job summary

Story Cannabis seeks a Retail Associate to greet customers, guide product selections, and ensure an exceptional shopping experience at our Cleveland store. You will highlight product knowledge, manage transactions, and maintain a welcoming environment with strong teamwork and compliance.

The role blends customer service, education, and store operations, requiring Math skills and reliable transportation. This position is full-time and involves stands, cash handling, and inventory duties.

Qualifications

• Minimum High School Diploma or G.E.D equivalent.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Marijuana knowledge

Math skills

Education

High school diploma or GED

Job description

Story Cannabis seeks a Retail Associate to greet customers, guide product selections, and ensure an exceptional shopping experience at our Cleveland store. You will highlight product knowledge, manage transactions, and maintain a welcoming environment with strong teamwork and compliance.

The role blends customer service, education, and store operations, requiring Math skills and reliable transportation. This position is full-time and involves stands, cash handling, and inventory duties.