Cannabis Retail Associate: Customer Experience & POS

Story Cannabis; Cleveland (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401k

Disability Insurance

Life Insurance

EAP

Referral Program

Commuter Benefits

Product Discounts

Bonus Opportunities

Job summary

Story Cannabis in Cleveland, OH is seeking a Retail Associate to be the face of our store, greet customers, guide product selections, and ensure an exceptional shopping experience with deep product knowledge and a passion for helping people find what fits their needs.

This role combines customer service, education, and operational precision in a dynamic team setting, with strong math skills, cash handling, and reliability required to maintain accurate transactions and inventory.

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated standards, behaviors, and product knowledge.
• Handle cash and debit transactions while maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Operate cash register and POS system.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Cash handling

POS system

Mathematics

Teamwork

Communication

Education

High School Diploma or GED

Tools

POS system

Database entry

Job description

Story Cannabis in Cleveland, OH is seeking a Retail Associate to be the face of our store, greet customers, guide product selections, and ensure an exceptional shopping experience with deep product knowledge and a passion for helping people find what fits their needs.

This role combines customer service, education, and operational precision in a dynamic team setting, with strong math skills, cash handling, and reliability required to maintain accurate transactions and inventory.