Cannabis Patient Experience Advocate

AYR Wellness, Inc.; Fort Myers (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

AYR Wellness, Inc. is seeking a Patient Advocate to deliver an extraordinary customer experience in our cannabis dispensary.

You will support the management team and operate within store policies to ensure accurate order fulfillment and a welcoming environment. The role requires 1–3 years of cannabis retail or related customer service experience, a high school diploma or GED, and the ability to work varied shifts including weekends/holidays.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs other duties as assigned by the Manager and/or Store Lead.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Skills

Customer Obsessed

Relationship Building

Results Oriented

Functional/Technical Skill

Education

High school diploma/GED

Job description

AYR Wellness, Inc. is seeking a Patient Advocate to deliver an extraordinary customer experience in our cannabis dispensary.

You will support the management team and operate within store policies to ensure accurate order fulfillment and a welcoming environment. The role requires 1–3 years of cannabis retail or related customer service experience, a high school diploma or GED, and the ability to work varied shifts including weekends/holidays.