Cannabis Patient Experience Advocate

AYR Wellness, Inc.; Clearwater (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

AYR Wellness, Inc. is seeking a Patient Advocate to deliver an exceptional customer experience in our Florida dispensary. You will engage with medical and adult-use customers, explain product benefits, and guide them through the purchasing process while adhering to regulatory standards.

The role supports the management team, helps maintain a compliant environment, and contributes to a welcoming, inclusive store culture. Prior cannabis retail and strong communication skills are preferred.

Qualifications

• Experience in customer-facing roles within retail or hospitality.
• Knowledge of state cannabis regulations and store procedures.
• Ability to explain product benefits and answer customer questions clearly.

Responsibilities

• Provide exceptional customer experiences with knowledge of cannabis products.
• Assist management with store operations and adherence to policies.
• Process customer orders using POS and inventory systems accurately.
• Maintain clean, organized dispensary spaces and provide a welcoming environment.
• Meet daily sales targets and share product recommendations with customers.

Skills

Customer service

Retail sales

POS systems

Regulatory knowledge

Education

High school diploma or GED

Tools

POS software

Inventory tracking

Job description

AYR Wellness, Inc. is seeking a Patient Advocate to deliver an exceptional customer experience in our Florida dispensary. You will engage with medical and adult-use customers, explain product benefits, and guide them through the purchasing process while adhering to regulatory standards.

The role supports the management team, helps maintain a compliant environment, and contributes to a welcoming, inclusive store culture. Prior cannabis retail and strong communication skills are preferred.