Patient Experience Advocate for Cannabis Retail

Ayr Wellness; Fort Myers (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Ayr Wellness is seeking a Patient Advocate to deliver exceptional customer experiences in our Florida dispensary. You will engage with patients and customers, explain product benefits, and assist the management team with daily operations in a compliant, friendly setting.

This role emphasizes a patient-first approach, knowledge of cannabis products, and a willingness to adapt in a fast-paced retail environment while upholding all state regulations.

Qualifications

• Customer-focused approach to create remarkable experiences for customers.
• Builds rapport and trust through listening and empathy.
• Demonstrates ability to learn quickly and adapt in a fast-paced retail environment.

Responsibilities

• Provide knowledgeable product guidance and benefits of Premium Cannabis offerings.
• Resolve customer questions promptly and escalate to management as needed.
• Accurately receive, coordinate, and fulfill customer orders using POS and inventory systems.
• Maintain clean, well-stocked dispensary environment and uphold store standards.
• Support management in ensuring regulatory and compliance procedures are followed.
• Contribute to a positive team environment and exceptional customer experience.

Skills

Customer Obsessed

Relationship Building

Results Oriented

Commercial Acumen

Education

High school diploma/GED

Job description

Ayr Wellness is seeking a Patient Advocate to deliver exceptional customer experiences in our Florida dispensary. You will engage with patients and customers, explain product benefits, and assist the management team with daily operations in a compliant, friendly setting.

This role emphasizes a patient-first approach, knowledge of cannabis products, and a willingness to adapt in a fast-paced retail environment while upholding all state regulations.