Cannabis Patient Experience Advocate

Ayr Wellness; Bradenton (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Ayr Wellness in Florida is seeking a Patient Advocate to deliver an extraordinary customer experience in our dispensary. You will provide knowledgeable answers, foster a compassionate, inclusive environment, and support store operations under policy guidelines.

The role emphasizes accurate order processing, POS and inventory systems, meeting sales targets, and helping management ensure regulatory compliance.

Qualifications

• High school diploma or GED required.
• 1–3 years’ experience in a cannabis retail setting preferred.
• Prior customer service experience in hospitality, pharmacy, customer service or retail environment.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Assists in fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs other duties as assigned by the Manager and/or Store Lead.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Skills

Customer service

Communication

Relationship building

Hospitality experience

Education

High school diploma/GED

Job description

Ayr Wellness in Florida is seeking a Patient Advocate to deliver an extraordinary customer experience in our dispensary. You will provide knowledgeable answers, foster a compassionate, inclusive environment, and support store operations under policy guidelines.

The role emphasizes accurate order processing, POS and inventory systems, meeting sales targets, and helping management ensure regulatory compliance.