Cannabis Patient Experience Advocate

Ayr Wellness; Cape Coral (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ayr Wellness operates as a leading cannabis retailer focused on providing exceptional customer experiences across its Florida dispensaries.

The Patient Advocate delivers compassionate, knowledgeable service and supports the Management Team with store operations while adhering to policies, procedures, and regulatory guidelines. The role emphasizes a customer-first approach, inclusion, and generosity of spirit.

Qualifications

• High school diploma/GED required.
• 1-3 years’ experience working in a cannabis retail setting preferred.
• Prior customer service experience in hospitality, pharmacy, customer service or retail.

Responsibilities

• Provides knowledge and a personalized experience to customers by explaining potential benefits of Premium Cannabis products.
• Ensures customer questions are resolved quickly; communicates unresolved concerns to management.
• Receives, coordinates, and fulfills customer orders using POS and inventory systems in compliance with policies.
• Maintains a clean, stocked dispensary environment and delivers a customer-focused experience.
• Meets daily sales targets by following the customer experience selling cycle with tailored product suggestions.

Skills

Customer obsession

Relationship building

Results oriented

Communication skills

Education

High school diploma/GED

Tools

POS system

Job description

Ayr Wellness operates as a leading cannabis retailer focused on providing exceptional customer experiences across its Florida dispensaries.

The Patient Advocate delivers compassionate, knowledgeable service and supports the Management Team with store operations while adhering to policies, procedures, and regulatory guidelines. The role emphasizes a customer-first approach, inclusion, and generosity of spirit.