Cannabis Dispensary Customer Experience Advocate

Renew Cannabis Co.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ayr Wellness in Orlando is seeking a Patient Advocate to deliver an extraordinary customer experience at our dispensary. You will assist the Management Team, handle customer inquiries, process orders via the POS, and help maintain a compliant, welcoming store environment that supports compassionate care for patients and adult-use customers.

The role emphasizes listening, problem-solving, accurate product knowledge, and teamwork to meet daily sales targets while upholding regulatory standards and

Qualifications

• High school diploma or GED required.
• 1–3 years in cannabis retail or customer service preferred.
• Must pass background checks.

Responsibilities

• Provide knowledge, guidance, and a personalized experience to customers by explaining product benefits.
• Resolve customer questions or concerns quickly and communicate unresolved issues to management.
• Accurately receive, coordinate, and fulfill orders using POS and inventory systems in compliance with policies.
• Maintain a clean, well-stocked dispensary and deliver a customer-first experience.
• Meet or exceed daily sales targets through effective customer interactions and product recommendations.

Skills

Customer service

Communication

POS experience

Hospitality mindset

Education

High school diploma/GED

Tools

POS software

Inventory management

Job description

Ayr Wellness in Orlando is seeking a Patient Advocate to deliver an extraordinary customer experience at our dispensary. You will assist the Management Team, handle customer inquiries, process orders via the POS, and help maintain a compliant, welcoming store environment that supports compassionate care for patients and adult-use customers.

The role emphasizes listening, problem-solving, accurate product knowledge, and teamwork to meet daily sales targets while upholding regulatory standards and