Cannabis Experience Specialist

Garden Remedies Inc; Melrose (MA); On-site; USD 20,000 - 29,000; Full time

Job summary

Garden Remedies Inc. is seeking a Cannabis Advisor to deliver exceptional customer service in our MA dispensary. You’ll be the main contact for patients/customers, leveraging cannabis knowledge and product expertise to meet needs and exceed expectations.

Role involves accurate POS use, inventory handling, and MA regulatory compliance in a fast-paced retail setting. A high school diploma and at least three years of retail experience are required.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent (GED, High Set).
• Has cannabis knowledge and is up to date on current trends in the industry.
• Three years’ retail experience in a team environment.
• Familiar with online databases, Point-of-Sale inventory and cash management.
• Ability to creatively cultivate long-term customer relationships and maintain a positive attitude in a high traffic retail environment.
• Fun attitude and strong work ethic.
• Intellectual curiosity specifically regarding cannabis medicine.

Responsibilities

• Provides high level boutique customer service that consistently exceeds customers’ expectations.
• Accountable for accurately utilizing the Point of Sale system, inventory management and the MA state databases.
• Follows and executes compliant practices adhering in accordance with state regulations and GRI’s standard operating procedures.
• Promotes a work environment that is positive, customer-service oriented, and rooted in education
• Maintains extensive knowledge of the cannabis industry and GRI’s products
• Engages with consumers to better understand the consumers’ desired experience so that they can make informed product recommendations to best suit the needs of the customer
• Remains knowledgeable of GRI’s product inventory and is able to easily explain the benefits of the specific products and the methods of titration in a way that is understood by all customers.
• Maintains a level of intellectual curiosity regarding the benefits of cannabis medicine.
• Practices fine dining level customer service by providing extraordinary attention to the customers’ needs while communicating information of products honestly. Must go above and beyond to try and effectively answer customers questions and concerns.
• Practices empathetic client care utilizing active listening, eye contact, welcoming body language and warm tone of voice. Must be sensitive to different customers’ needs and be able to adapt accordingly.
• Is knowledgeable about MA compliance and reporting regulations and how it relates to customer purchasing limits.
• Maintains a clean, safe, and well merchandised store environment.
• Acknowledges any inventory issues and properly reports them to management.
• Completes other duties as assigned in a timely and appropriate manner.

Skills

Cannabis knowledge

Retail experience

Customer service

Team environment

Communication skills

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) system

Online databases

Job description

Garden Remedies Inc. is seeking a Cannabis Advisor to deliver exceptional customer service in our MA dispensary. You’ll be the main contact for patients/customers, leveraging cannabis knowledge and product expertise to meet needs and exceed expectations.

Role involves accurate POS use, inventory handling, and MA regulatory compliance in a fast-paced retail setting. A high school diploma and at least three years of retail experience are required.