Cannabis Advisor - Marlborough

Garden Remedies Inc; Marlborough (MA); Presencial; USD 21 000 - 29 000; Tempo integral

Resumo da oferta

Garden Remedies Inc. in Marlborough, MA is hiring a Cannabis Advisor to deliver exceptional customer service and cannabis knowledge in our adult-use dispensary.

As part of a team, you will be the main contact for patients, navigate the POS system, manage inventory, and ensure MA regulatory compliance while educating customers on products and dosing. This is a full-time, non-exempt role.

Qualificações

• High school diploma or GED or equivalent required.
• 21+ years old; cannabis knowledge and awareness of industry trends.
• Minimum of three years of retail experience in a team environment.
• Familiar with online databases, POS inventory, and cash handling.

Responsabilidades

• Provide high-level boutique customer service that exceeds customers’ expectations.
• Accurately utilize the POS system, inventory management and MA state databases.
• Follow and execute compliant practices adhering to state regulations and GRI’s SOPs.
• Promote a positive, customer-service oriented environment rooted in education.
• Maintain extensive knowledge of the cannabis industry and GRI’s products.
• Engage with consumers to understand their needs and recommend suitable products.
• Explain benefits and dosing methods in a clear, comprehensible manner.
• Maintain knowledge of MA compliance and purchasing limits.
• Keep the store clean, safe, and well merchandised.

Conhecimentos

Customer service

Communication

Empathy

Teamwork

Active listening

Curiosity

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Inventory management

Descrição da oferta de emprego

• Location Marlborough, MA, 01752,United States
• Base Pay $18.00 / Hour
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others No

Description

Cannabis Advisor

Job Description

The responsibilities of the Cannabis Advisor (CAs) within Garden Remedies, Inc. (GRI) broadly embrace the key areas described below. The most critical role is to ensure outstanding customer service and cannabis knowledge within our adult use cannabis dispensary. Working within a team, the CAs are the point of contact for all patients/customers at our dispensary. Outstanding communication skills, the ability to assess our customers’ needs and providing detailed information about our products is required. Our CAs will assist in developing GRI’s brand: you will be required to deliver GRI’s customer service standards and to exceed our customers’ expectations.

Responsibilities/Duties:

• Provides high level boutique customer service that consistently exceeds customers’ expectations.
• Accountable for accurately utilizing the Point of Sale system, inventory management and the MA state databases.
• Follows and executes compliant practices adhering in accordance with state regulations and GRI’s standard operating procedures.
• Promotes a work environment that is positive, customer-service oriented, and rooted in education
• Maintains extensive knowledge of the cannabis industry and GRI’s products
• Engages with consumers to better understand the consumers’ desired experience so that they can make informed product recommendations to best suit the needs of the customer
• Remains knowledgeable of GRI’s product inventory and is able to easily explain the benefits of the specific products and the methods of titration in a way that is understood by all customers.
• Maintains a level of intellectual curiosity regarding the benefits of cannabis medicine.
• Practices fine dining level customer service by providing extraordinary attention to the customers’ needs while communicating information of products honestly. Must go above and beyond to try and effectively answer customers questions and concerns.
• Practices empathetic client care utilizing active listening, eye contact, welcoming body language and warm tone of voice. Must be sensitive to different customers’ needs and be able to adapt accordingly.
• Is knowledgeable about MA compliance and reporting regulations and how it relates to customer purchasing limits.
• Maintains a clean, safe, and well merchandised store environment.
• Acknowledges any inventory issues and properly reports them to management.
• Completes other duties as assigned in a timely and appropriate manner.

Supervision:

• Works under the general supervision of the dispensary’s management team
• This position is not responsible for supervising other employees

Qualifications:

• Must be 21 years of age or older
• Must have a high school diploma or equivalent (GED, High Set)
• Has cannabis knowledge and is up to date on current trends in the industry
• Three years’ retail experience in a team environment
• Familiar with online databases, Point-of-Sale inventory and cash management
• Ability to creatively cultivate long-term customer relationships and maintain a positive attitude in a high traffic retail environment.
• Fun attitude and strong work ethic.
• Intellectual curiosity specifically regarding cannabis medicine.