Cannabis Retail Floor Leader & Team Coach

Shangrila Dispensaries; Monroe (OH); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Monthly bonus

Job summary

Shangri-La in Monroe, OH seeks a Lead Associate to manage daily floor operations, coach the team, and uphold store standards. You will foster a high-quality customer experience while ensuring compliance and smooth running of daily processes.

The role emphasizes leadership through example, onboarding new staff, and supporting managers to drive performance. A fast-paced environment with a customer-facing focus is expected.

Qualifications

• Previous retail or dispensary experience preferred.
• Leadership or key holder experience is a plus.
• Strong communication and problem solving skills.
• Ability to stay organized and handle multiple priorities.
• Meets all state requirements to work in a dispensary.

Responsibilities

• Lead the floor: manage daily flow and guest experience; be the go-to for questions.
• Support the team: onboard and train new members; reinforce SOPs.
• Drive customer experience and sales: maintain high-quality service and meet store goals.
• Maintain compliance and operations: ensure ID checks, transactions, inventories, audits.
• Partner with leadership: communicate issues and opportunities for consistency.

Skills

Retail leadership

Customer service

Team coaching

Communication skills

Problem solving

Job description

Shangri-La in Monroe, OH seeks a Lead Associate to manage daily floor operations, coach the team, and uphold store standards. You will foster a high-quality customer experience while ensuring compliance and smooth running of daily processes.

The role emphasizes leadership through example, onboarding new staff, and supporting managers to drive performance. A fast-paced environment with a customer-facing focus is expected.