Cannabis Dispensary Supervisor — Customer Experience Lead

Renew Cannabis Co.; Rochester (MN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision

HSA/FSA Dependent Care

401k with 3% match

PTO + wellness days + volunteer hours

Job summary

Vireo Health is seeking an energetic Dispensary Supervisor I to join our Minnesota store. You will lead the frontline team, mentor staff, and ensure exceptional customer service while overseeing day-to-day operations in the absence of higher management.

Responsibilities include coaching, handling escalated guest concerns, maintaining product knowledge, and ensuring accurate cash handling and security. The role requires 21+ years and 1+ years retail leadership, with a flexible schedule including

Qualifications

• Must be 21 or older.
• Minimum 1+ years of retail leadership or management experience.
• Must be proactive with strong work ethic and leadership skills.
• Able to work in fast-paced environment and under pressure.
• Open to constructive feedback and able to adapt.

Responsibilities

• Lead frontline team in day-to-day operations and mentor staff.
• Oversee store operations in absence of leadership.
• Coach staff and conduct real-time on-the-job training.
• Address escalated customer concerns with empathy and resolve.
• Ensure accurate cash handling and security procedures.
• Maintain product knowledge and educate customers on cannabis products.
• Drive sales through upselling and promotion awareness.
• Open and close the store and manage scheduling.

Skills

Retail leadership

Customer service

Cash handling

Tools

POS system

Job description

Vireo Health is seeking an energetic Dispensary Supervisor I to join our Minnesota store. You will lead the frontline team, mentor staff, and ensure exceptional customer service while overseeing day-to-day operations in the absence of higher management.

Responsibilities include coaching, handling escalated guest concerns, maintaining product knowledge, and ensuring accurate cash handling and security. The role requires 21+ years and 1+ years retail leadership, with a flexible schedule including