Cannabis Dispensary Security & Guest Experience Lead

High Haven Dispensary; Normal (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

High Haven Dispensary in Normal, IL is seeking a Security Dispensary Associate who delivers customer service while maintaining a safe, compliant environment for customers, staff, and inventory. You will monitor access, deter theft, respond to incidents, and help with opening and closing procedures.

When not on security duties, you may assist with dispensary operations, including POS transactions, greeting customers, and handling deliveries and stocking, all in line with Illinois cannabis

Qualifications

• Strong observation, judgment, conflict-resolution, and problem-solving skills.
• Excellent customer service, communication, teamwork, and interpersonal skills.
• Ability to handle cash and use POS and basic computer systems accurately.
• Flexibility to work a changing schedule, including opening, closing, weekends, and holidays as needed.
• Commitment to confidentiality, ethical conduct, punctuality, and a positive, professional attitude.

Responsibilities

• Monitor and control facility access; verify identification, age, and eligibility for entry in accordance with store procedures and applicable regulations.
• Conduct interior and exterior observations or patrols as assigned to deter theft, loitering, diversion, and unauthorized access.
• Observe surveillance and alarm systems as authorized; promptly report malfunctions, suspicious activity, and security concerns.
• Respond calmly to disturbances, conflicts, and security incidents; use de-escalation techniques and notify management.
• Contact emergency services or coordinate with law enforcement when appropriate and in accordance with company procedures.
• Support required visitor logs, restricted-access controls, security records, and incident reporting.
• Assist with emergency procedures, including evacuations, lockdowns, and medical incidents, consistent with training.
• Support secure opening and closing procedures and help maintain a clean, safe, customer-ready environment
• Operate the POS system and handle transactions accurately when trained and authorized.
• Welcome customers as a host, verify IDs as assigned, and help manage customer flow and lines.
• Assist with receiving and documenting cultivator deliveries in accordance with inventory and compliance procedures.
• Support order coordination, pick-and-pack fulfillment, and bulk-to-shelf inventory movement as directed.
• Assist management with operational tasks and staffing coordination within the scope of the role.
• Perform other related duties as assigned

Skills

Observation and de-escalation

Customer service

Communication

Cash handling

POS familiarity

Tools

POS system

Job description

High Haven Dispensary in Normal, IL is seeking a Security Dispensary Associate who delivers customer service while maintaining a safe, compliant environment for customers, staff, and inventory. You will monitor access, deter theft, respond to incidents, and help with opening and closing procedures.

When not on security duties, you may assist with dispensary operations, including POS transactions, greeting customers, and handling deliveries and stocking, all in line with Illinois cannabis