Cannabis Dispensary Security & Guest Services Specialist

Entertimeonline; Carpentersville (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hourly pay + tips

Sick leave

Paid time off

401(k)

Employee discount

Medical, dental, and vision insurance

Job summary

Windy City Cannabis is hiring a Security Dispensary Associate to serve customers while maintaining a safe, compliant environment in-store. You will monitor access, conduct patrols, operate cameras, and respond to incidents, with occasional cashier duties and hosting duties at the dispensary.

Requirements include 1+ year in retail or hospitality, 21+, ability to obtain Illinois dispensing agent ID, strong customer service, and the capacity to work opening/closing shifts in a fast-paced setting.

Qualifications

• Prior security, law enforcement, or military experience preferred.
• At least 1 year in retail or hospitality industry using Point of Sales and basic computer skills, cannabis retail experience a plus
• Must be at least 21 years of age
• Ability to obtain a dispensing agent identification card issued by the state of Illinois.
• Ability to maintain confidentiality and ethical conduct
• Exceptional customer service skills and Positive attitude, team player and strong work ethic
• Must be and remain compliant with any and all regulatory requirements as they pertain to the industry, personnel law, safety regulations, local codes and organizational rules, regulations, directives, standard operating procedures, state and local laws for working in the cannabis industry
• While performing the duties of this job, the employee must be able to stand or walk for extended periods; use hands to perform manual, repetitive tasks; lift or move up to 10 pounds (or more with assistance); hear, understand, and communicate effectively while wearing a headset, and have the visual acuity to view screens and identify small product details, such as SKU numbers, with or without corrective lenses.
• Must be able to remain focused, pay close attention to detail
• Must be able to communicate clearly and effectively.

Responsibilities

• Monitor and control access to the facility, verifying customer age and ID at entry
• Patrol premises (interior and exterior) to deter theft, loitering, and unauthorized access
• Monitor surveillance systems and alarm systems
• Respond to and de-escalate disturbances, conflicts, or security incidents
• Coordinate with local law enforcement when necessary
• Ensure compliance with state/local cannabis security regulations (e.g., camera coverage, visitor logs, limited-access areas)
• Assist with emergency procedures (evacuation, lockdown, medical incidents)
• Other duties as assigned
• Operate as a cashier with mastery of the POS system and provide excellent customer service.
• Serve as a host, being a welcoming first interaction for all customers entering the dispensary.
• Intake deliveries from cultivators accurately, ensuring compliance with state rules and regulations.
• Coordinate orders, manage staffing levels, and oversee bulk-to-shelf inventory.
• Execute pick-and-pack operations, ensuring accurate and efficient fulfillment of orders.
• Act as an ID scanner, verifying IDs and managing the customer line.
• Other duties as assigned

Skills

Observational skills

Conflict resolution

Customer service

Cash handling

POS systems

Team player

Adaptability

Tools

POS systems

Job description

Windy City Cannabis is hiring a Security Dispensary Associate to serve customers while maintaining a safe, compliant environment in-store. You will monitor access, conduct patrols, operate cameras, and respond to incidents, with occasional cashier duties and hosting duties at the dispensary.

Requirements include 1+ year in retail or hospitality, 21+, ability to obtain Illinois dispensing agent ID, strong customer service, and the capacity to work opening/closing shifts in a fast-paced setting.