Security Dispensary Associate

High Haven Dispensary; Elgin (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

High Haven Dispensary seeks a Security Dispensary Associate to maintain a safe, compliant environment for customers, employees, and inventory. Primary duties include monitoring access, responding to incidents, and supporting opening/closing procedures, with additional dispensary tasks as trained.

The role emphasizes customer service, vigilance, and adherence to Illinois cannabis laws and company policies. Prior security or related experience is preferred, and a 21+ age requirement applies.

Qualifications

• Strong observation, judgment, and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to manage cash and operate POS and basic computer systems.

Responsibilities

• Monitor and control facility access and verify IDs/eligibility per procedures.
• Conduct interior/exterior patrols to deter theft and ensure safety.
• Observe surveillance and report incidents promptly to management.
• Respond calmly to disturbances and use de-escalation techniques.
• Coordinate with emergency services when needed and follow established procedures.
• Support opening/closing procedures and maintain a clean, safe environment.

Skills

Observation skills

Conflict resolution

Problem solving

Customer service

Communication

Teamwork

Interpersonal skills

Cash handling

POS familiarity

Basic computer skills

Tools

POS system

Basic computer systems

Job description

• Base Pay $19.00 / Hour
• Employee Type Full-Time Non-Exempt

Description

The Security Dispensary Associate is a customer-service-oriented, operationally focused frontline team member responsible primarily for maintaining a safe, secure, and compliant dispensary environment for customers, employees, visitors, and inventory. This role monitors access points, helps prevent theft and diversion, responds appropriately to incidents, and supports opening and closing procedures. When not assigned to security duties, the associate may assist with dispensary operations as trained, authorized, and directed by management. All work must comply with applicable Illinois cannabis laws, IDFPR requirements, company policies, and other applicable laws and regulations.

Essential Duties and Responsibilities - Security

• Monitor and control facility access; verify identification, age, and eligibility for entry in accordance with store procedures and applicable regulations.
• Conduct interior and exterior observations or patrols as assigned to deter theft, loitering, diversion, and unauthorized access.
• Observe surveillance and alarm systems as authorized; promptly report malfunctions, suspicious activity, and security concerns.
• Respond calmly to disturbances, conflicts, and security incidents; use de-escalation techniques and notify management.
• Contact emergency services or coordinate with law enforcement when appropriate and in accordance with company procedures.
• Support required visitor logs, restricted-access controls, security records, and incident reporting.
• Assist with emergency procedures, including evacuations, lockdowns, and medical incidents, consistent with training.
• Support secure opening and closing procedures and help maintain a clean, safe, customer-ready environment

Additional Dispensary Duties - When Not Assigned to Security

• Operate the point-of-sale (POS) system and handle transactions accurately when trained and authorized.
• Welcome customers as a host, verify IDs as assigned, and help manage customer flow and lines.
• Assist with receiving and documenting cultivator deliveries in accordance with inventory and compliance procedures.
• Support order coordination, pick-and-pack fulfillment, and bulk-to-shelf inventory movement as directed.
• Assist management with operational tasks and staffing coordination within the scope of the role.
• Perform other related duties as assigned

Important Role Clarification

Security duties are the primary function of this position. Any security-related activity requiring separate licensure, training,or authorization may be performed only when legally permitted and specifically authorized by High Haven / Aces.Associates must not exceed their training or authority.

Equal Opportunity: High Haven / Aces is committed to fair employment practices and a respectful workplace. Thisdescription summarizes the position and is not an exhaustive list of duties or a contract of employment

Skills and Qualifications

• Strong observation, judgment, conflict-resolution, and problem-solving skills; ability to remain composed under pressure.
• Excellent customer service, communication, teamwork, and interpersonal skills.
• Ability to handle cash and use POS and basic computer systems accurately.
• Flexibility to work a changing schedule, including opening, closing, weekends, and holidays as needed.
• Commitment to confidentiality, ethical conduct, punctuality, and a positive, professional attitude.

Requirements

• Must be at least 21 years old.
• Must be eligible to obtain and maintain the applicable Illinois dispensing organization agent identification card and anyother credentials legally required for assigned duties.
• Prior security, law enforcement, or military experience preferred.
• At least one year of retail or hospitality experience involving POS and basic computer skills preferred; cannabis retailexperience is a plus.
• Must remain compliant with all applicable regulatory requirements and company training and policies.