Security & Guest Services Associate (Cannabis Retail)

High Haven Dispensary; Westmont (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

High Haven Dispensary in Westmont, IL is seeking a full-time Security Associate to safeguard guests, products and staff. The role centers on access control, patrols, and incident response within a cannabis retail environment.

You will also handle customer flow, assist with opening/closing, and operate the POS when trained, while maintaining a clean and safe customer-ready space. Training and compliance are required.

Qualifications

• Strong observation, judgment, conflict-resolution and problem-solving skills.
• Excellent customer service, communication, teamwork, and interpersonal skills.
• Ability to handle cash and use POS and basic computer systems accurately.
• Flexibility to work a changing schedule, including opening, closing, weekends, and holidays as needed.
• Commitment to confidentiality, ethical conduct, punctuality, and a positive, professional attitude.

Responsibilities

• Monitor and control facility access; verify identification, age, and eligibility for entry in accordance with store procedures and applicable regulations.
• Conduct interior and exterior observations or patrols as assigned to deter theft, loitering, diversion, and unauthorized access.
• Observe surveillance and alarm systems as authorized; promptly report malfunctions, suspicious activity, and security concerns.
• Respond calmly to disturbances, conflicts, and security incidents; use de-escalation techniques and notify management.
• Contact emergency services or coordinate with law enforcement when appropriate and in accordance with company procedures.
• Support required visitor logs, restricted-access controls, security records, and incident reporting.
• Assist with emergency procedures, including evacuations, lockdowns, and medical incidents, consistent with training.
• Support secure opening and closing procedures and help maintain a clean, safe, customer-ready environment.

Skills

Observation

Customer service

Conflict resolution

Communication

Teamwork

De-escalation

Attention to detail

Tools

POS system

Basic computer skills

Job description

High Haven Dispensary in Westmont, IL is seeking a full-time Security Associate to safeguard guests, products and staff. The role centers on access control, patrols, and incident response within a cannabis retail environment.

You will also handle customer flow, assist with opening/closing, and operate the POS when trained, while maintaining a clean and safe customer-ready space. Training and compliance are required.