Cannabis Dispensary Sales Associate | Personalize & Upsell

C3 Industries; Columbia Township (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Short-term & Long-term Disability

401k

Company Paid Holidays

Company Swag

Employee Discount

Job summary

C3 Industries in the United States operates multi-state cannabis retail through its High Profile Cannabis Shop network. The Sales Associate role focuses on delivering world-class customer service while driving sales through personalized recommendations and upselling techniques.

As a member of the team, you will guide customers through product selection, verify IDs, educate on cannabis properties, and process online orders efficiently.

Qualifications

• 1+ years' customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to reaching KPIs on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; professional business tone.
• Knowledge of state and local regulations is preferred.
• Ability to pass a background check and is 21 years of age or older.
• Willingness to work nights, weekends, and some holidays.
• Must be able to obtain and maintain required state licenses based on work location.

Responsibilities

• Provide the highest level of service to customers by making their experience the top priority.
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Assist new customers with questions on state required forms; updating customer information in system as needed.
• Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests.
• Fill online orders in a quick and efficient manner, keeping customer experience at the forefront.
• Handle customer complaints in a professional manner; escalating to management when needed.
• Maintain product, brand, and strain knowledge and keep up on current cannabis trends.
• Accurately use and maintain point of sale (POS) system.
• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting.
• Assist with intake of product, inventory counts, and additional audits on a regular basis.
• Work closely with the management team to increase sales and foot traffic.
• Support daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.

Skills

Customer service

Cash handling

Communication

Time management

Education

High school diploma or GED

Tools

POS systems

Job description

C3 Industries in the United States operates multi-state cannabis retail through its High Profile Cannabis Shop network. The Sales Associate role focuses on delivering world-class customer service while driving sales through personalized recommendations and upselling techniques.

As a member of the team, you will guide customers through product selection, verify IDs, educate on cannabis properties, and process online orders efficiently.