Cannabis Sales Associate — Customer-Centric Expert

C3 Industries; Muskegon (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401k

Company Holidays

Company Swag

Employee Discount

Job summary

C3 Industries in Ann Arbor, MI, operates High Profile Cannabis Shop locations and brands, seeking a Sales Associate to deliver world-class customer service while driving sales through product recommendations and upselling.

Responsibilities include greeting customers, verifying IDs, educating on cannabis products, processing orders, maintaining stock, and staying compliant with state regulations. The role requires 21+, flexibility for nights/weekends, and a commitment to customer satisfaction.

Qualifications

• 1+ years of customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to reaching KPIs on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; professional correspondence.
• Knowledge of state and local regulations is preferred.
• Ability to pass a background check and is 21 years of age or older.
• Willingness to work nights, weekends, and some holidays.
• Must be able to obtain and maintain required state licenses based on work location.

Responsibilities

• Provide the highest level of service to customers and drive sales.
• Meet or exceed sales targets and conversion rate goals as defined by store leadership.
• Greet customers upon entry and verify IDs.
• Assist new customers with questions on state required forms; update customer information in system as needed.
• Maintain waiting room and keep the sales floor stocked during downtime.
• Educate customers on cannabis properties and product selection.
• Fill online orders quickly and accurately.
• Handle customer complaints professionally and escalate when needed.
• Maintain product and brand knowledge and stay updated on cannabis trends.
• Accurately use and maintain the POS system.
• Adhere to cash handling policies and conduct daily cash reporting.
• Assist with inventory counts and related audits.
• Collaborate with management to boost sales and foot traffic.
• Support compliance with dispensary policies and regulations.

Skills

Customer service

Cash handling

POS systems

Communication

Time management

Independent work

Regulatory awareness

Education

High school diploma or GED

Tools

POS software

Job description

C3 Industries in Ann Arbor, MI, operates High Profile Cannabis Shop locations and brands, seeking a Sales Associate to deliver world-class customer service while driving sales through product recommendations and upselling.

Responsibilities include greeting customers, verifying IDs, educating on cannabis products, processing orders, maintaining stock, and staying compliant with state regulations. The role requires 21+, flexibility for nights/weekends, and a commitment to customer satisfaction.