Cannabis Dispensary Ops Lead

Higher Collective; Bridgeport (CT); On-site; USD 48,000 - 64,000; Full time

Job summary

Higher Collective in Bridgeport, CT is seeking a dynamic Dispensary Assistant Manager to support day-to-day operations and provide an exceptional customer experience. You will work closely with the General Manager to ensure smooth operations and compliance in a fast-paced cannabis environment.

The role emphasizes staff training, inventory control, and collaboration with vendors, with a focus on product knowledge and customer service excellence.

Qualifications

• High school diploma or equivalent.
• 2 years of retail experience, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of cannabis products, strains, and industry trends.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Proficiency in point-of-sale systems, inventory management, and Microsoft Office Suite.

Responsibilities

• Assist the General Manager in overseeing the daily operations of the dispensary, ensuring compliance with all regulations and company policies.
• Lead and manage the dispensary team in the absence of the General Manager.
• Provide training, coaching, and mentorship to staff to ensure high levels of product knowledge and customer service.
• Collaborate with the General Manager to develop and implement operational procedures and policies.
• Maintain a deep understanding of cannabis products, strains, and consumption methods to provide accurate information to customers and staff.
• Assist in inventory management, including ordering, receiving, stocking, and conducting regular audits.
• Process transactions accurately and ensure that all sales are compliant with state and local regulations.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Help plan and execute marketing and promotional activities to drive sales and customer engagement.
• Assist in staff scheduling to ensure appropriate coverage during peak hours and events.
• Maintain a clean and organized dispensary environment, including displays and product presentation.
• Collaborate with vendors, suppliers, and distributors to maintain positive relationships and negotiate favorable terms.
• Uphold security protocols to ensure the safety of products, assets, and personnel.
• Keep updated with industry trends, regulations, and best practices.
• Participate in team meetings and contribute ideas for improving dispensary operations.
• Assist in financial management, including tracking expenses and monitoring sales performance.

Skills

Retail management

Customer service

Leadership

Communication

Education

High school diploma

Tools

POS systems

Inventory management software

Microsoft Office

Job description

Higher Collective in Bridgeport, CT is seeking a dynamic Dispensary Assistant Manager to support day-to-day operations and provide an exceptional customer experience. You will work closely with the General Manager to ensure smooth operations and compliance in a fast-paced cannabis environment.

The role emphasizes staff training, inventory control, and collaboration with vendors, with a focus on product knowledge and customer service excellence.