Dispensary Assistant Manager

Eastbound Collective; Torrington (CT); On-site; USD 50,000 - 75,000; Full time

Job summary

Eastbound Collective in Torrington, CT is seeking an Assistant General Manager to support daily cannabis dispensary operations and ensure exceptional customer experiences. You will work closely with the General Manager to lead staff, uphold regulatory compliance, and optimize workflows during busy periods.

The ideal candidate has a retail leadership background, strong product knowledge, and excellent communication skills.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years retail experience with 1+ year in a supervisory role.
• Strong knowledge of cannabis products, strains, and industry trends.
• Excellent communication and customer service skills; proficiency with POS and inventories.

Responsibilities

• Oversee daily dispensary operations and ensure regulatory compliance.
• Lead the dispensary team in the absence of the General Manager.
• Provide training and mentorship to staff on product knowledge and service.
• Develop and implement operational procedures and policies with the GM.
• Manage inventory including ordering, receiving, stocking, and audits.
• Process transactions accurately and ensure sales compliance.
• Handle customer inquiries and resolve complaints professionally.
• Assist in planning marketing and promotional activities to drive sales.
• Assist with staff scheduling and optimize coverage.
• Maintain a clean, organized environment and presentation.

Skills

Retail leadership

Customer service

Communication

Attention to detail

MS Office

POS systems

Adaptability

Cannabis industry knowledge

Education

High school diploma

Tools

POS systems

Inventory software

Microsoft Office

Job description

Assistant General Manager

Job Summary: We are seeking a dynamic and motivated Dispensary Assistant Manager to support the general operations of our cannabis dispensary. The ideal candidate will have a strong background in retail management, excellent customer service skills, and a passion for the cannabis industry. As the Assistant Manager, you will work closely with the General Manager to ensure the smooth day-to-day functioning of the dispensary and to provide exceptional customer experience.

Responsibilities:

• Assist the General Manager in overseeing the daily operations of the dispensary, ensuring compliance with all regulations and company policies.
• Lead and manage the dispensary team in the absence of the General Manager.
• Provide training, coaching, and mentorship to staff to ensure high levels of product knowledge and customer service.
• Collaborate with the General Manager to develop and implement operational procedures and policies.
• Maintain a deep understanding of cannabis products, strains, and consumption methods to provide accurate information to customers and staff.
• Assist in inventory management, including ordering, receiving, stocking, and conducting regular audits.
• Process transactions accurately and ensure that all sales are compliant with state and local regulations.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Help plan and execute marketing and promotional activities to drive sales and customer engagement.
• Assist in staff scheduling to ensure appropriate coverage during peak hours and events.
• Maintain a clean and organized dispensary environment, including displays and product presentation.
• Collaborate with vendors, suppliers, and distributors to maintain positive relationships and negotiate favorable terms.
• Uphold security protocols to ensure the safety of products, assets, and personnel.
• Keep updated with industry trends, regulations, and best practices.
• Participate in team meetings and contribute ideas for improving dispensary operations.
• Assist in financial management, including tracking expenses and monitoring sales performance.

Qualifications:

• High school diploma or equivalent
• 2 years of retail experience, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of cannabis products, strains, and industry trends.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Proficiency in point-of-sale systems, inventory management, and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Passion for the cannabis industry and a commitment to compliance.
• Must be at least 21 years of age

The Higher Collective is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds to apply.