Cannabis Dispensary Operations Supervisor

The Collective; Torrington (CT); On-site; USD 52,000 - 75,000; Full time

Job summary

The Higher Collective is seeking an Assistant General Manager to support daily dispensary operations in a fast-paced retail cannabis environment. You will work closely with the General Manager to ensure exceptional customer experience and regulatory compliance.

Responsibilities include staff leadership, training, inventory oversight, and collaboration on operational procedures to optimize store performance and customer engagement.

Qualifications

• High school diploma or equivalent.
• 2 years of retail experience, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of cannabis products, strains, and industry trends.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Proficiency in POS systems, inventory management, and Microsoft Office Suite.

Responsibilities

• Assist the General Manager in overseeing the daily operations of the dispensary, ensuring compliance with all regulations and company policies.
• Lead and manage the dispensary team in the absence of the General Manager.
• Provide training, coaching, and mentorship to staff to ensure high levels of product knowledge and customer service.
• Collaborate with the General Manager to develop and implement operational procedures and policies.
• Maintain a deep understanding of cannabis products, strains, and consumption methods to provide accurate information to customers and staff.
• Assist in inventory management, including ordering, receiving, stocking, and conducting regular audits.
• Process transactions accurately and ensure that all sales are compliant with state and local regulations.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Help plan and execute marketing and promotional activities to drive sales and customer engagement.
• Assist in staff scheduling to ensure appropriate coverage during peak hours and events.
• Maintain a clean and organized dispensary environment, including displays and product presentation.
• Collaborate with vendors, suppliers, and distributors to maintain positive relationships and negotiate favorable terms.
• Uphold security protocols to ensure the safety of products, assets, and personnel.
• Keep updated with industry trends, regulations, and best practices.
• Participate in team meetings and contribute ideas for improving dispensary operations.
• Assist in financial management, including tracking expenses and monitoring sales performance.

Skills

Retail management

Customer service

Leadership

Communication

Education

High school diploma

Tools

POS systems

Inventory management

Microsoft Office

Job description

The Higher Collective is seeking an Assistant General Manager to support daily dispensary operations in a fast-paced retail cannabis environment. You will work closely with the General Manager to ensure exceptional customer experience and regulatory compliance.

Responsibilities include staff leadership, training, inventory oversight, and collaboration on operational procedures to optimize store performance and customer engagement.