Dispensary Assistant Manager

Higher Collective; Torrington (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

Higher Collective in Torrington, CT is seeking a dynamic Assistant General Manager to support the dispensary's day-to-day operations and deliver exceptional customer experiences.

The role requires retail leadership, strong cannabis product knowledge, and a focus on compliance, staff development, and efficient store performance.

You will collaborate with the General Manager, manage scheduling, inventory, and promotions while maintaining a compliant and welcoming environment.

Qualifications

• High school diploma or equivalent.
• 2 years of retail experience, with at least 1 year in leadership/supervision.
• Strong knowledge of cannabis products, strains, and trends.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Proficiency in POS systems, inventory management, and MS Office.
• Detail-oriented with strong organizational skills.
• Passion for cannabis industry and compliance.
• Must be at least 21 years of age.

Responsibilities

• Oversee daily dispensary operations in collaboration with the General Manager.
• Lead and coach staff to ensure product knowledge and customer service excellence.
• Manage inventory including ordering, receiving, stocking, and audits.
• Process transactions accurately and ensure regulatory compliance.
• Plan marketing and promotional activities to drive sales.
• Assist with staff scheduling and maintaining a clean, compliant environment.
• Maintain relationships with vendors and ensure favorable terms.
• Uphold security protocols and stay updated on industry regulations.

Skills

Retail leadership

Customer service

Communication

Organizational skills

Adaptability

Detail-oriented

Education

High school diploma

Tools

POS systems

Inventory management software

Microsoft Office

Job description

Assistant General Manager

Job Summary: We are seeking a dynamic and motivated Dispensary Assistant Manager to support the general operations of our cannabis dispensary. The ideal candidate will have a strong background in retail management, excellent customer service skills, and a passion for the cannabis industry. As the Assistant Manager, you will work closely with the General Manager to ensure the smooth day-to-day functioning of the dispensary and to provide exceptional customer experience.

Responsibilities:

• Assist the General Manager in overseeing the daily operations of the dispensary, ensuring compliance with all regulations and company policies.

• Lead and manage the dispensary team in the absence of the General Manager.

• Provide training, coaching, and mentorship to staff to ensure high levels of product knowledge and customer service.

• Collaborate with the General Manager to develop and implement operational procedures and policies.

• Maintain a deep understanding of cannabis products, strains, and consumption methods to provide accurate information to customers and staff.

• Assist in inventory management, including ordering, receiving, stocking, and conducting regular audits.

• Process transactions accurately and ensure that all sales are compliant with state and local regulations.

• Handle customer inquiries, concerns, and complaints in a professional and timely manner.

• Help plan and execute marketing and promotional activities to drive sales and customer engagement.

• Assist in staff scheduling to ensure appropriate coverage during peak hours and events.

• Maintain a clean and organized dispensary environment, including displays and product presentation.

• Collaborate with vendors, suppliers, and distributors to maintain positive relationships and negotiate favorable terms.

• Uphold security protocols to ensure the safety of products, assets, and personnel.

• Keep updated with industry trends, regulations, and best practices.

• Participate in team meetings and contribute ideas for improving dispensary operations.

• Assist in financial management, including tracking expenses and monitoring sales performance.

Qualifications:

• High school diploma or equivalent

• 2 years of retail experience, with at least 1 year in a leadership or supervisory role.

• Strong knowledge of cannabis products, strains, and industry trends.

• Excellent communication, interpersonal, and customer service skills.

• Ability to work in a fast-paced environment and adapt to changes.

• Proficiency in point-of-sale systems, inventory management, and Microsoft Office Suite.

• Detail-oriented with strong organizational skills.

• Passion for the cannabis industry and a commitment to compliance.

• Must be at least 21 years of age

The Higher Collective is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds to apply.