Dispensary Assistant General Manager

The Collective; Bridgeport (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

The Higher Collective is seeking an Assistant General Manager for our Bridgeport, CT cannabis dispensary. You will support daily operations, lead the team in the GM's absence, and ensure exceptional customer experience in a fast-paced retail setting.

You will train staff on products, manage inventory, ensure regulatory compliance, and collaborate on marketing efforts to boost sales while maintaining a compliant, safe, and welcoming environment.

Qualifications

• 2 years of retail experience, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of cannabis products, strains, and industry trends.
• Excellent communication, interpersonal, and customer service skills.
• Must be at least 21 years of age.

Responsibilities

• Oversee daily dispensary operations with regulatory compliance.
• Lead and manage staff in the General Manager's absence.
• Provide training and coaching to staff on products and service.
• Develop and implement operational procedures and policies.
• Manage inventory including ordering, receiving, stocking, and audits.
• Process transactions accurately and ensure compliance with laws.
• Assist in marketing activities to drive sales.
• Schedule staff to ensure coverage during peak hours.

Skills

Retail management

Customer service

Leadership

Communication

Staff coaching

Regulatory compliance

Point-of-sale systems

Inventory management

Team scheduling

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Microsoft Office

Job description

Assistant General Manager

Job Summary: We are seeking a dynamic and motivated Dispensary Assistant Manager to support the general operations of our cannabis dispensary. The ideal candidate will have a strong background in retail management, excellent customer service skills, and a passion for the cannabis industry. As the Assistant Manager, you will work closely with the General Manager to ensure the smooth day-to‑day functioning of the dispensary and to provide exceptional customer experience.

Responsibilities:

• Assist the General Manager in overseeing the daily operations of the dispensary, ensuring compliance with all regulations and company policies.
• Lead and manage the dispensary team in the absence of the General Manager.
• Provide training, coaching, and mentorship to staff to ensure high levels of product knowledge and customer service.
• Collaborate with the General Manager to develop and implement operational procedures and policies.
• Maintain a deep understanding of cannabis products, strains, and consumption methods to provide accurate information to customers and staff.
• Assist in inventory management, including ordering, receiving, stocking, and conducting regular audits.
• Process transactions accurately and ensure that all sales are compliant with state and local regulations.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Help plan and execute marketing and promotional activities to drive sales and customer engagement.
• Assist in staff scheduling to ensure appropriate coverage during peak hours and events.
• Maintain a clean and organized dispensary environment, including displays and product presentation.
• Collaborate with vendors, suppliers, and distributors to maintain positive relationships and negotiate favorable terms.
• Uphold security protocols to ensure the safety of products, assets, and personnel.
• Keep updated with industry trends, regulations, and best practices.
• Participate in team meetings and contribute ideas for improving dispensary operations.
• Assist in financial management, including tracking expenses and monitoring sales performance.

Qualifications:

• High school diploma or equivalent
• 2 years of retail experience, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of cannabis products, strains, and industry trends.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Proficiency in point-of-sale systems, inventory management, and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Passion for the cannabis industry and a commitment to compliance.
• Must be at least 21 years of age

The Higher Collective is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds to apply.