Cannabis Dispensary Lead: Customer Experience & Team Coach

Mint Cannabis; Roseville (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Mint Cannabis is seeking a Retail Lead in Roseville, MI, to guide daily dispensary operations, train Budtenders, and ensure compliant, customer-focused service. The role bridges staff and store management to deliver an educational and compliant customer experience.

Applicants should have cannabis retail and leadership experience, strong communication, and knowledge of POS systems. The position requires availability on weekends/holidays and the ability to stand for long periods in a busy retail

Qualifications

• 1+ year of customer service or cannabis retail experience.
• 1+ year of leadership experience preferred.
• Strong communication, conflict resolution, and team-building skills.
• Working knowledge of cannabis products and POS systems.

Responsibilities

• Open and close the store in accordance with company policy.
• Oversee daily dispensary floor operations and ensure staff are supported and efficient.
• Guide patients through product selection and deliver exceptional service.
• Mentor and train Budtenders and delegate tasks as needed.
• Ensure product displays are clean, labeled, rotated, and fully stocked.
• Handle customer concerns, assist with de-escalation, and support team performance.
• Operate POS systems accurately and assist with daily cash reconciliation.
• Maintain a clean, compliant, and professional retail environment.
• Support management with team communication, scheduling, and daily feedback.
• Supervises Budtenders and retail team members during scheduled shifts, providing coaching.

Skills

Customer service

Leadership

Communication

Team-building

Conflict resolution

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Cannabis products knowledge

Job description

Mint Cannabis is seeking a Retail Lead in Roseville, MI, to guide daily dispensary operations, train Budtenders, and ensure compliant, customer-focused service. The role bridges staff and store management to deliver an educational and compliant customer experience.

Applicants should have cannabis retail and leadership experience, strong communication, and knowledge of POS systems. The position requires availability on weekends/holidays and the ability to stand for long periods in a busy retail