Cannabis Dispensary Floor Lead

Mint Cannabis; Kalamazoo (MI); On-site; USD 20,457 - 29,136; Full time

Job summary

Mint Cannabis in Kalamazoo, MI, is seeking a Retail Lead to support daily operations in the dispensary. The role involves guiding team performance, ensuring excellent customer service, and overseeing compliance. Key responsibilities include mentoring Budtenders, managing store operations, and providing exceptional customer experiences. Candidates should have customer service experience, leadership skills, and the ability to lift 50 pounds. Mint Cannabis is an Equal Opportunity Employer committed to diversity and inclusiveness.

Qualifications

• 1+ year of customer service or cannabis retail experience required.
• 1+ year of leadership experience preferred.
• Ability to stand for extended periods (3+ hours) and lift up to 50 pounds.

Responsibilities

• Oversee daily dispensary floor operations and ensure staff are supported.
• Guide patients through product selection and deliver exceptional service.
• Mentor and train Budtenders and delegate tasks as needed.

Skills

Customer service experience

Leadership experience

Communication skills

Conflict resolution skills

Team-building skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Mint Cannabis in Kalamazoo, MI, is seeking a Retail Lead to support daily operations in the dispensary. The role involves guiding team performance, ensuring excellent customer service, and overseeing compliance. Key responsibilities include mentoring Budtenders, managing store operations, and providing exceptional customer experiences. Candidates should have customer service experience, leadership skills, and the ability to lift 50 pounds. Mint Cannabis is an Equal Opportunity Employer committed to diversity and inclusiveness.