Cannabis Retail Lead | Customer Champion & Coach

Mint Cannabis; Georgetown (DE); On-site; USD 28,000 - 30,000; Full time

Job summary

Mint Cannabis in Georgetown is seeking a Retail Lead to guide daily dispensary operations, ensure excellent customer service, and maintain compliance on the sales floor. You will bridge staff and store management while delivering an educational, compliant customer experience.

The role supervises Budtenders, coaches staff in real-time, and supports scheduling and communication. A minimum 1 year in cannabis retail or customer service is required.

Qualifications

• 1+ year of customer service or cannabis retail experience required.
• 1+ year of leadership experience preferred.
• Strong communication, conflict resolution, and team-building skills.
• Working knowledge of cannabis products, POS systems, and customer service best practices.
• Ability to stand for extended periods (3+ hours) and lift up to 50 pounds.
• Reliable transportation and a flexible schedule, including weekends and holidays.
• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations.

Responsibilities

• Must be able to open and close the store in accordance with company policy.
• Overseeing daily dispensary floor operations and ensuring staff are supported and efficient.
• Verify allotments, guide patients through product selection, and deliver exceptional service.
• Mentor and train Budtenders and delegate tasks as needed.
• Ensure product displays are clean, properly labeled, rotated, and fully stocked.
• Handle customer concerns, assist with de-escalation, and support team performance.
• Operate point-of-sale systems accurately and assist with daily cash reconciliation.
• Maintain a clean, compliant, and professional retail environment.
• Support management with team communication, scheduling, and daily feedback.

Skills

Customer service

Cannabis retail experience

Leadership

Team training

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Mint Cannabis in Georgetown is seeking a Retail Lead to guide daily dispensary operations, ensure excellent customer service, and maintain compliance on the sales floor. You will bridge staff and store management while delivering an educational, compliant customer experience.

The role supervises Budtenders, coaches staff in real-time, and supports scheduling and communication. A minimum 1 year in cannabis retail or customer service is required.