Cannabis Dispensary Front Desk Concierge

Renew Cannabis Co.; Reno (NV); On-site; USD 20,664 - 27,552; Full time

Job summary

Renew Cannabis Co. is hiring for an Intake position at our Reno dispensary. You will greet patients and customers in-person and over the phone, enter information into the POS, and maintain a clean front desk and lobby area.

The role requires strong customer service skills, a positive attitude, and reliability. You will work with Store/Assistant Manager to manage visitor access and support multiple departments as needed.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Works in a timely manner and strives to increase productivity
• Demonstrated oral and written communication capabilities.

Responsibilities

• Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality.
• Process-in patients and customers by validating identification and entering information into our POS system.
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Provide all new patients/customers with a brief explanation of services.
• Become well educated with all cannabis products offered and/or be willing to learn
• Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager
• Act as the liaison to all departments on security needs
• Motivated to learn and execute new tasks during downtime
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Skills

Customer service experience

Communication

Punctuality

Team collaboration

Education

High school diploma/GED

Job description

Renew Cannabis Co. is hiring for an Intake position at our Reno dispensary. You will greet patients and customers in-person and over the phone, enter information into the POS, and maintain a clean front desk and lobby area.

The role requires strong customer service skills, a positive attitude, and reliability. You will work with Store/Assistant Manager to manage visitor access and support multiple departments as needed.