Guest Relations Pro - Cannabis Dispensary Front Desk

Christian Theological Seminary; Tewksbury (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lazy River Products is seeking a Guest Relations Representative to welcome customers, verify IDs, and guide guests into the retail dispensary while ensuring compliance. You will be the face of the brand, providing product and event information and maintaining a safe, organized front-of-house area.

The role requires strong customer service, multitasking, and clear communication. Experience in a fast-paced cannabis retail setting is preferred, with a focus on courtesy and accuracy.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• At least 2 years of proven customer service experience required.

Responsibilities

• Greet customers and verify IDs at entry.
• Provide information about products, services and events.
• Maintain front-of-house organization and safety.
• Answer inquiries and assist customers to ensure smooth flow of traffic.

Skills

Superior customer service

Multitask

Verbal & written communication

English fluency

Organizational skills

Education

High School Diploma/GED

College degree (preferred)

Tools

Windows OS

Office 365 (Outlook/Word/Excel)

Job description

Lazy River Products is seeking a Guest Relations Representative to welcome customers, verify IDs, and guide guests into the retail dispensary while ensuring compliance. You will be the face of the brand, providing product and event information and maintaining a safe, organized front-of-house area.

The role requires strong customer service, multitasking, and clear communication. Experience in a fast-paced cannabis retail setting is preferred, with a focus on courtesy and accuracy.