Cannabis Dispensary Customer Experience Specialist

Essential Employment Services Inc; Wayne (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Essential Employment Services, Inc is seeking a Retail Personal Service Provider for our dispensary in Michigan. You will greet customers, answer questions, recommend cannabis products, and ensure compliance with state regulations to deliver a welcoming, professional shopping experience.

Candidates should have prior customer service experience, strong communication, and the ability to handle cash and operate the POS.

Qualifications

• Previous customer service experience, preferably in retail or cannabis-related field.
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Complete Compliant Customer/Patient transactions
• Assist or elevate disgruntled customers/patients to Manager on Duty
• Take out trash and assist in keeping the sales floor clean
• Confirm cash register begins and ends at $200
• Confirm accurate cash drops
• Parking Lot Sweeps
• Build online orders (when there is downtime)
• Research current products
• Clean glass fixtures
• Assist in Greeter position duties when needed
• Access patient records with confidentiality

Skills

Customer service

Communication skills

Teamwork

Cash handling

Flexibility

Tools

POS system

Cash register

Job description

Essential Employment Services, Inc is seeking a Retail Personal Service Provider for our dispensary in Michigan. You will greet customers, answer questions, recommend cannabis products, and ensure compliance with state regulations to deliver a welcoming, professional shopping experience.

Candidates should have prior customer service experience, strong communication, and the ability to handle cash and operate the POS.