Cannabis Dispensary Customer Experience Associate

Essential Employment Services, Inc; Wayne (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Essential Employment Services, Inc. is hiring for a Retail Personal Service Provider at our Michigan dispensary. You will be the face of the store, guiding patients and customers through product selection, answering questions, and ensuring every interaction complies with state regulations.

The role requires strong communication and cash handling, with flexibility for evenings and weekends. Join a team committed to safe, compliant service and a welcoming atmosphere for all customers.

Qualifications

• Must be 21+ years old per state law.
• Experience in customer service, retail or cannabis fields preferred.
• Strong cannabis product knowledge or willingness to learn.
• Excellent communication with diverse customers.
• Ability to work independently and as part of a team.
• Must pass a state-required background check.
• Basic math skills and cash-handling ability.
• Evening, weekend, and holiday availability.

Responsibilities

• Complete compliant customer/patient transactions.
• Escalate issues to Manager on Duty when needed.
• Keep the sales floor clean and dispose of trash.
• Ensure cash register starts/ends at $200.
• Verify accurate cash drops.
• Perform parking lot sweeps.
• Assemble online orders during downtime.
• Research current cannabis products.
• Clean glass fixtures and display cases.
• Assist as Greeter when needed.
• Access patient records with confidentiality.

Skills

Customer service

Communication skills

Cash handling

Teamwork

Flexibility

Math skills

Attention to detail

Tools

POS system

Job description

Essential Employment Services, Inc. is hiring for a Retail Personal Service Provider at our Michigan dispensary. You will be the face of the store, guiding patients and customers through product selection, answering questions, and ensuring every interaction complies with state regulations.

The role requires strong communication and cash handling, with flexibility for evenings and weekends. Join a team committed to safe, compliant service and a welcoming atmosphere for all customers.