Cannabis Dispensary Customer Experience Associate

Essential Employment Services; Mansfield (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Essential Employment Services seeks a Retail Personal Service Provider to be the face of our dispensary. You will guide patients and customers to select cannabis products, answer questions, and ensure regulatory compliance in a welcoming, professional environment.

The role emphasizes strong customer service, product knowledge, and the ability to work evenings, weekends, and holidays while maintaining accuracy in transactions and store standards.

Qualifications

• Must be 21+ years old as required by state law.
• Prior customer service experience, preferably in retail or cannabis-related field.
• Strong knowledge of cannabis products or a willingness to learn.
• Excellent communication skills to engage with diverse customers.
• Ability to work independently and as part of a team.
• Must pass a background check as required by state law.
• Basic math skills and cash/register handling.
• Evenings, weekends, and holidays availability.

Responsibilities

• Handle compliant customer/patient transactions.
• Assist or escalate to Manager on Duty for issues with customers.
• Maintain store cleanliness and floor appearance.
• Ensure cash register starts and ends at designated amounts (e.g., $200).
• Verify accurate cash drops.
• Conduct parking lot sweeps when needed.
• Build online orders during downtime.
• Research current products to provide informed recommendations.
• Clean glass fixtures and maintain display cleanliness.
• Assist in Greeter duties when required.
• Access patient records with confidentiality.

Skills

Customer service

Cannabis knowledge

Communication

Teamwork

Cash handling

Flexibility

Job description

Essential Employment Services seeks a Retail Personal Service Provider to be the face of our dispensary. You will guide patients and customers to select cannabis products, answer questions, and ensure regulatory compliance in a welcoming, professional environment.

The role emphasizes strong customer service, product knowledge, and the ability to work evenings, weekends, and holidays while maintaining accuracy in transactions and store standards.