Cannabis Dispensary Customer Experience Specialist

Essential Employment Services Inc; Tucson (AZ); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Essential Employment Services, Inc in Tucson, AZ is seeking a Retail Personal Service Provider for our cannabis dispensary. You will greet customers, answer questions, recommend products, and ensure state compliance while maintaining a welcoming, professional environment.

The role requires strong customer service, cannabis product knowledge, cash handling, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• Must be at least 21 years of age or older (as required by state law).
• Previous customer service experience, preferably in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or a strong willingness to learn).
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Complete Compliant Customer/Patient transactions
• Assist or elevate disgruntled customers/patients to Manager on Duty
• Take out trash and assist in keeping the sales floor clean
• Confirm cash register begins and ends at $200
• Confirm accurate cash drops
• Parking Lot Sweeps
• Build online orders (when there is downtime)
• Research current products
• Clean glass fixtures
• Assist in Greeter position duties when needed
• Access patient records with confidentiality

Job description

Essential Employment Services, Inc in Tucson, AZ is seeking a Retail Personal Service Provider for our cannabis dispensary. You will greet customers, answer questions, recommend products, and ensure state compliance while maintaining a welcoming, professional environment.

The role requires strong customer service, cannabis product knowledge, cash handling, and the ability to work evenings, weekends, and holidays as needed.