Cannabis Dispensary Customer Experience Pro

Essential Employment Services, Inc; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Essential Employment Services, Inc in Tucson, AZ is hiring a Retail Personal Service Provider to be the face of the dispensary, delivering an exceptional customer experience while helping patients and customers select cannabis products that fit their needs. You will answer questions, ensure compliance with state regulations, and maintain a welcoming, professional environment.

The role requires 21+, strong cannabis knowledge, and excellent communication, with flexibility for evenings and

Qualifications

• Must be at least 21 years of age or older (as required by state law).
• Previous customer service experience, preferably in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or a strong willingness to learn).
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Complete Compliant Customer/Patient transactions
• Assist or escape disgruntled customers/patients to Manager on Duty
• Take out trash and assist in keeping the sales floor clean
• Confirm cash register begins and ends at $200
• Confirm accurate cash drops
• Parking Lot Sweeps
• Build online orders (when there is downtime)
• Research current products
• Clean glass fixtures
• Assist in Greeter position duties when needed
• Access patient records with confidentiality

Skills

Customer service experience

Cannabis product knowledge

Communication skills

Teamwork

Cash handling

Background check clearance

Flexibility

Tools

POS system

Job description

Essential Employment Services, Inc in Tucson, AZ is hiring a Retail Personal Service Provider to be the face of the dispensary, delivering an exceptional customer experience while helping patients and customers select cannabis products that fit their needs. You will answer questions, ensure compliance with state regulations, and maintain a welcoming, professional environment.

The role requires 21+, strong cannabis knowledge, and excellent communication, with flexibility for evenings and