Cannabis Dispensary Customer Experience Specialist

Essential Employment Services, Inc; Norwich (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Essential Employment Services, Inc. is seeking a Retail Personal Service Provider for our Norwich, CT dispensary.

You will be the face of our store, helping patients and customers select cannabis products and ensuring compliance with state regulations while delivering a welcoming, informative experience. Responsibilities include completing compliant transactions, assisting customers, keeping the sales floor clean, and maintaining accurate cash drops.

Qualifications

• Must be at least 21 years of age.
• Previous customer service experience, preferably in retail or cannabis-related field.
• Strong knowledge of cannabis products or willingness to learn.
• Excellent communication skills with a variety of customers.
• Ability to work independently and as part of a team.
• Must pass a background check as required by state law.
• Basic math skills and ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Complete compliant customer/patient transactions.
• Assist or escalate disgruntled customers to Manager on Duty.
• Keep the sales floor clean and restock as needed.
• Ensure cash register starts and ends with balance of $200.
• Perform accurate cash drops.
• Assist in parking lot sweeps and general store upkeep.
• Build online orders during downtimes when available.
• Research current product offerings to stay informed.
• Maintain clean glass fixtures and store presentation.
• Assist Greeter duties when needed.
• Access patient records with confidentiality.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Tools

POS system

Job description

Essential Employment Services, Inc. is seeking a Retail Personal Service Provider for our Norwich, CT dispensary.

You will be the face of our store, helping patients and customers select cannabis products and ensuring compliance with state regulations while delivering a welcoming, informative experience. Responsibilities include completing compliant transactions, assisting customers, keeping the sales floor clean, and maintaining accurate cash drops.