Cannabis Dispensary Customer Care Specialist

Renew Cannabis Co.; Lebanon (Lebanon County); On-site; USD 32,000 - 45,000; Full time

Job summary

Renew Cannabis Co. is seeking a personable Personal Care Specialist for our retail dispensary. You will greet customers, educate on cannabis products and methods, and tailor recommendations to individual needs while ensuring compliance with all regulations.

The role emphasizes high-quality customer service, product knowledge, and a positive, team-first atmosphere. Flexibility across shifts and adherence to safety procedures are essential.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Must be 21 years or older
• Pass all required background checks including state cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be able to work a schedule inclusive of varying shifts including mornings, days, nights, and weekends
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry

Responsibilities

• Engage with and assist patients/customers in a customer-facing, intimate retail environment
• Educate patients/customers on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen
• Promote a work environment that is positive, communicative, patient and customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and store presence is compliant

Skills

Customer service

Cannabis knowledge

POS experience

Communication skills

Compliance awareness

Teamwork

Professionalism

Job description

Renew Cannabis Co. is seeking a personable Personal Care Specialist for our retail dispensary. You will greet customers, educate on cannabis products and methods, and tailor recommendations to individual needs while ensuring compliance with all regulations.

The role emphasizes high-quality customer service, product knowledge, and a positive, team-first atmosphere. Flexibility across shifts and adherence to safety procedures are essential.