Cannabis Dispensary Patient Care Specialist

Renew Cannabis Co.; Annapolis (MD); On-site; USD 31,000 - 41,000; Full time

Job summary

Renew Cannabis Co. in Annapolis, MD is seeking a Medical Dispensary Associate to greet and assist patients from entry to checkout. The ideal candidate is friendly, upbeat, and passionate about Cannabis medicine, with knowledge to match each customer with the right product and consumption method.

The role includes educating patients on benefits and potential side effects, maintaining a stocked, inviting retail floor, and supporting management to keep store operations compliant and smooth.

Qualifications

• Assist patients in a customer-facing retail environment.
• Use product knowledge to recommend safe, effective regimens.
• Stay up-to-date with product knowledge.
• Educate patients on benefits and potential side effects of Cannabis medicine.

Responsibilities

• Assist patients in a customer-facing, intimate retail environment
• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
• Ensure sales floor is properly stocked and presence of the store is well maintained
• Own responsibility for remaining up-to-date with product knowledge
• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
• Coordinate return and exchanges in accordance with company policy
• Print return/exchange forms for all stations and delivery
• Utilize POS system to review inventory, checkout customers, and conduct returns and exchanges
• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
• Promote a work environment that is positive, communicative, patient-oriented, and compliant

Skills

Customer service

Product knowledge

Education/communication

Friendly demeanor

Tools

POS system

Job description

Renew Cannabis Co. in Annapolis, MD is seeking a Medical Dispensary Associate to greet and assist patients from entry to checkout. The ideal candidate is friendly, upbeat, and passionate about Cannabis medicine, with knowledge to match each customer with the right product and consumption method.

The role includes educating patients on benefits and potential side effects, maintaining a stocked, inviting retail floor, and supporting management to keep store operations compliant and smooth.