Cannabis Dispensary Advocate - Customer Experience Pro

Trulieve; Seffner (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

Trulieve in Florida seeks a Dispensary Associate to guide customers on their cannabis journey, educate on products and effects, and facilitate purchases per state regulations while delivering an exceptional customer experience. The role requires knowledge of products, strong service, and compliance.

The position is full-time, with no remote work, and reports to the General Manager. Salary will be commensurate with experience; benefits package is offered.

Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Employees MAY be required to perform additional team tasks on an as needed basis.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Attention to detail

English language

Education

High school diploma

Job description

Trulieve in Florida seeks a Dispensary Associate to guide customers on their cannabis journey, educate on products and effects, and facilitate purchases per state regulations while delivering an exceptional customer experience. The role requires knowledge of products, strong service, and compliance.

The position is full-time, with no remote work, and reports to the General Manager. Salary will be commensurate with experience; benefits package is offered.