Cannabis Dispensary Associate — Customer Experience

Trulieve

Crestview (FL)

On-site

USD 17,000 - 22,000

Part time

33 hours ago

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Job summary

Trulieve in Florida is seeking a Dispensary Associate - Part Time to guide customers through their cannabis journey, explain product benefits and side effects, and ensure compliant, high-quality service. You will educate patients while delivering an exceptional shopping experience and maintaining regulatory accuracy.

The role emphasizes empathy, product knowledge, cash handling, and teamwork in a fast-paced retail setting.

Qualifications

High-school diploma or equivalent and experience in the field or in a similar field.
Must be a minimum of 21 years of age.
Prior experience, preferably in retail and/or customer service area is a plus.
Must have prior cash handling experience.
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Provide empathy and compassion to patients.
Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve Policies and Procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with any product or device issues.