Cannabis Customer Experience Associate

Jobtailor; Osprey (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Trulieve is seeking a customer-focused team member in Florida to guide customers through their cannabis journey, educating them on product benefits and potential side effects while delivering an exceptional experience.

You will handle purchases, adhere to state regulations, process orders, and work with leadership to resolve issues, maintain a clean workstation, and demonstrate empathy, integrity, and strong product knowledge in a fast-paced retail setting.

Qualifications

• High-school diploma or equivalent; retail or customer service experience preferred.
• Must be 21+ years old.
• Cash handling experience a plus.
• Ability to work independently in a fast-paced environment and with varied personalities.

Responsibilities

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects.
• Facilitate customer purchases in accordance with State regulations while providing an exceptional customer experience.
• Provide exceptional customer service to customers, guests, patients, and coworkers.
• Provide empathy and compassion to patients.
• Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns according to company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with product or device issues.
• Work with leadership and management to resolve customer issues.
• Document customer issues and concerns on customer profiles.
• Maintain a clean and well-stocked workstation throughout the shift.
• Perform additional tasks as assigned by Management.
• As needed, perform delivery associate tasks, including following delivery policies.
• As needed, process online orders, including deliveries, within a 2-hour timeframe.

Skills

Customer Service

Cash Handling

Product Knowledge

Effective Communication

Retail Experience

Education

High-school Diploma

Tools

Electronic Equipment

Telecommunication Devices

Job description

Trulieve is seeking a customer-focused team member in Florida to guide customers through their cannabis journey, educating them on product benefits and potential side effects while delivering an exceptional experience.

You will handle purchases, adhere to state regulations, process orders, and work with leadership to resolve issues, maintain a clean workstation, and demonstrate empathy, integrity, and strong product knowledge in a fast-paced retail setting.