Cannabis Budtender & Customer Experience Specialist

C3 Industries; Columbia Township (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance (全

Life Insurance

Short-term & Long-term Disability

401k

Company Paid Holidays

Company Swag

Employee Discount

Job summary

C3 Industries is seeking a Sales Associate to deliver world-class customer service and drive sales at our Missouri cannabis retail location. You will greet customers, upsell products, and guide shoppers through state procedures and product knowledge to match needs and preferences.

Responsibilities include meeting sales targets, managing cash with POS, assisting with inventory, and maintaining a welcoming floor.

Qualifications

• 1+ years’ customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling.
• Willingness to work nights, weekends, and some holidays.
• Must be 21 years or older and able to pass background check.

Responsibilities

• Provide the highest level of service to customers by making their experience the top priority.
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Assist new customers with questions on state required forms; updating customer information in system as needed.
• Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests.
• Fill online orders in a quick and efficient manner, keeping customer experience at the forefront.
• Handle customer complaints in a professional manner; escalating to management when needed.
• Maintain product, brand, and strain knowledge and keep up on current cannabis trends.
• Accurately use and maintain point of sale (POS) system.
• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting.
• Assist with intake of product, inventory counts, and additional audits on a regular basis.
• Work closely with the management team to increase sales and foot traffic.
• Support daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.

Skills

Customer service

POS systems

KPI driven

Multitasking

Communication

Independence

Regulatory knowledge

Age 21+

Education

High school diploma or GED

Job description

C3 Industries is seeking a Sales Associate to deliver world-class customer service and drive sales at our Missouri cannabis retail location. You will greet customers, upsell products, and guide shoppers through state procedures and product knowledge to match needs and preferences.

Responsibilities include meeting sales targets, managing cash with POS, assisting with inventory, and maintaining a welcoming floor.