Cannabis Budtender & Customer Experience Specialist

C3 Industries; Boston (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Company Paid Holidays

Company swag

Employee discount

Compensation disclaimer

Job summary

C3 Industries is seeking a Sales Associate for its Dorchester/Boston, MA locations. You will deliver world-class service and use upselling techniques to drive sales while guiding customers through cannabis product selection and purchasing.

The role requires at least 1 year of customer service experience, and a willingness to work evenings and weekends. The position involves greeting customers, verifying IDs, updating records, stocking the floor, and assisting with online orders.

Qualifications

• 1+ years' customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations is preferred.
• Ability to pass a background check and is 21 years of age or older.
• Willingness to work nights, weekends, and some holidays.
• Must be able to obtain and maintain required state licenses based on work location.

Responsibilities

• Provide the highest level of service to customers by making their experience the top priority.
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Assist new customers with questions on state required forms; updating customer information in system as needed.
• Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests.
• Fill online orders in a quick and efficient manner, keeping customer experience at the foreground.
• Handle customer complaints in a professional manner; escalating to management when needed.
• Maintain product, brand, and strain knowledge and keep up on current cannabis trends.
• Accurately use and maintain point of sale (POS) system.
• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting.
• Assist with intake of product, inventory counts, and additional audits on a regular basis.
• Work closely with the management team to increase sales and foot traffic.
• Support daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.

Skills

Customer service

POS familiarity

Cash handling

Communication

Time management

Night/weekend availability

Education

High school diploma or GED

Tools

POS systems

Cash handling procedures

Job description

C3 Industries is seeking a Sales Associate for its Dorchester/Boston, MA locations. You will deliver world-class service and use upselling techniques to drive sales while guiding customers through cannabis product selection and purchasing.

The role requires at least 1 year of customer service experience, and a willingness to work evenings and weekends. The position involves greeting customers, verifying IDs, updating records, stocking the floor, and assisting with online orders.