Candy Shop Manager: Lead Sales & Customer Experience

See S Candies; Stockton (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

See’s Candies, a storied confectionery retailer, seeks a Retail Shop Manager to lead a busy See’s Candies shop in California. You will drive sales, deliver outstanding customer service, and oversee daily operations in alignment with See’s guidelines and values.

Your leadership will set the tone for a high-performing team and a welcoming customer experience. The role emphasizes recruiting, coaching, scheduling, cash handling, and payroll administration while maintaining compliance with wage laws

Qualifications

• Minimum 3 years of retail management experience.
• Proven ability to train and coach employees.
• Strong customer service, communication, and merchandising skills.
• Ability to implement company policies and procedures.
• Flexibility to work weekends and holidays.
• Physical ability to lift up to 25 pounds.

Responsibilities

• Lead the shop’s team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail leadership

Customer service

Cash handling

Merchandising

Job description

See’s Candies, a storied confectionery retailer, seeks a Retail Shop Manager to lead a busy See’s Candies shop in California. You will drive sales, deliver outstanding customer service, and oversee daily operations in alignment with See’s guidelines and values.

Your leadership will set the tone for a high-performing team and a welcoming customer experience. The role emphasizes recruiting, coaching, scheduling, cash handling, and payroll administration while maintaining compliance with wage laws