Retail Shop Manager: Drive Sales & Guest Happiness

See S Candies; San Leandro (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

See’s Candies in California is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and ensure top-notch customer service while overseeing daily shop operations.

You will set and achieve daily, monthly, and annual sales goals, implement company policies, train staff, and manage cash handling and payroll with accuracy. Strong communication and adaptability are essential for success, including weekend/holiday availability.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Strong customer service, communication, organizational skills, and merchandising ability.

Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.

Skills

Retail management

Sales leadership

Customer service

Team training

Cash handling

Merchandising

Job description

See’s Candies in California is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and ensure top-notch customer service while overseeing daily shop operations.

You will set and achieve daily, monthly, and annual sales goals, implement company policies, train staff, and manage cash handling and payroll with accuracy. Strong communication and adaptability are essential for success, including weekend/holiday availability.