Retail Shop Manager — Lead a Sales-Driven Team

LE1 See’s Candy Shops, Incorporated; Chula Vista (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

See’s Candies in California seeks a Retail Shop Manager to lead a busy store, drive sales, and ensure exceptional customer service. You’ll manage a dedicated team, uphold See’s standards, and oversee daily operations in line with company guidelines.

The role requires hands-on leadership, weekend availability, and a focus on results while maintaining the brand’s warm, welcoming atmosphere that has delighted generations.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.

Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail management

Customer service

Communication

Organizational skills

Cash handling

Merchandising

Job description

See’s Candies in California seeks a Retail Shop Manager to lead a busy store, drive sales, and ensure exceptional customer service. You’ll manage a dedicated team, uphold See’s standards, and oversee daily operations in line with company guidelines.

The role requires hands-on leadership, weekend availability, and a focus on results while maintaining the brand’s warm, welcoming atmosphere that has delighted generations.