Candy Shop Store Manager: Lead Sales & Customer Experience

LE2 See’s Candies, Inc.; Pleasant Hill (CA); On-site; USD 74,390,000 - 77,834,000; Full time

Job summary

See’s Candies is seeking a Retail Shop Manager in Pleasant Hill, CA to lead a dedicated team and drive sales while delivering outstanding customer service. You will oversee daily shop operations, train staff, and ensure compliance with See’s guidelines and safety standards.

The role requires at least 3 years in retail management, a proven ability to grow the business, and a strong focus on customer satisfaction and team development.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational, cash handling and merchandising abilities.
• Ability to follow and enforce company policies and procedures.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set daily, monthly, and annual sales goals.
• Communicate and implement company policies and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow‑up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail management

Sales-driven

Customer service

Communication

Job description

See’s Candies is seeking a Retail Shop Manager in Pleasant Hill, CA to lead a dedicated team and drive sales while delivering outstanding customer service. You will oversee daily shop operations, train staff, and ensure compliance with See’s guidelines and safety standards.

The role requires at least 3 years in retail management, a proven ability to grow the business, and a strong focus on customer satisfaction and team development.