Technology Support Technician

University of Maine; Portland (ME); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Health insurance

Disability insurance

Life insurance

Tuition waiver

Retirement plan

Descripción de la vacante

The University of Southern Maine Portland campus is seeking a Technology Support Technician to help students, faculty, and staff maximize the use of technology. You will support desktops, laptops, mobile devices, printers, and classroom tech to keep spaces ready for instruction and provide responsive help when issues arise.

You are a resourceful troubleshooter with strong communication and customer service skills, able to work independently or in a team while supporting a range of systems and

Formación

• Two years of related post-high-school education and three years of related technical support experience.
• Knowledge of Windows and macOS.
• Experience configuring, installing, and troubleshooting current operating systems, productivity tools, networks, and mobile devices.
• Familiarity with common software applications and device troubleshooting techniques.
• Ability to manage priorities in a fast-paced support environment.
• Excellent communication and customer service skills.
• Experience with support ticketing systems and technical documentation.
• Must lift up to 50 lbs occasionally.

Responsabilidades

• Install, configure, and support desktops, laptops, mobiles, printers, and peripherals.
• Diagnose and resolve software, hardware, and connectivity issues via in-person and remote channels.
• Maintain records of technical support activities using ticketing and inventory systems.
• Develop and deploy standard desktop software images.
• Coordinate service delivery with IT staff and assist with small desktop projects.
• Provide onboarding and setup for new employees or device replacements.
• Deliver excellent customer service and follow up on open issues.

Conocimientos

Windows

macOS

Customer service

Communication

Educación

Two years of related post-high-school education

Herramientas

Ticketing systems

Inventory systems

Remote support tools

Descripción del empleo

Help students, faculty, and staff make the most of technology as a Technology Support Technician on the University of Southern Maine Portland campus. As a Technology Support Technician, you'll support desktop computers, mobile devices, printers, and classroom technology. Your work will help keep teaching spaces ready for instruction and give the campus community responsive support when technical issues arise.You are a resourceful troubleshooter who communicates clearly, provides excellent customer service, and works well both independently and with a team. You're comfortable supporting a range of computer and mobile device systems, as well as classroom and audiovisual technology.

In this role you will:

• Install, configure, and support desktop computers, laptops, mobile devices, printers, and related peripherals.
• Diagnose and resolve software, hardware, and connectivity issues through in-person and remote channels (phone, email, remote tools).
• Maintain accurate records of technical support activities using ticketing and inventory systems.
• Develop and deploy standard desktop software images.
• Coordinate service delivery with other IT staff and assist with small projects related to desktop infrastructure.
• Provide onboarding and technical setup for new employees or device replacement.
• Deliver excellent customer service and follow up on open support issues.

What you'll bring to the role:

• Two years of related, specialized post-high-school education and three years of related technical support experience, or an equivalent combination of education and experience.
• Demonstrated knowledge of, and experience with, Windows and macOS.
• Demonstrated ability in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, wired and wireless networks, and mobile devices via certifications, education, and/or experience.
• Familiarity with common software applications and device troubleshooting techniques.
• Ability to manage priorities and adapt to a fast-paced support environment.
• Excellent communication and customer service skills.
• Experience with support ticketing systems and technical documentation.
• Must be able to lift up to 50lbs occasionally and perform tasks such as reaching, kneeling, and carrying equipment (with or without accommodation).

Compensation and Benefits:

The starting wage is $26.20 per hour (non-negotiable), or the appropriate transfer rate for ACSUM/COLT unit members within the University of Maine System. UMS offers a highly competitive benefits package that includes, but is not limited to:

• 13 paid holidays plus earned vacation and sick time
• Medical, Dental, and Vision Insurance
• Short-term disability insurance and employer-paid long-term disability insurance
• Employer paid basic life insurance
• Tuition waiver program for employees and their dependents (spouse, domestic partner, and dependent children)
• 403(b) retirement plan with employer contribution

Please Note: We are not able to consider applicants who require Visa sponsorship now or in the future.

Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish, and distribute an Annual Security Report (ASR), and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. View the University’s Annual Security Report (PDF). If you wish to have a paper copy of the ASR or need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please contact our Public Safety Office at 207.780.5211.

EEO Statement:

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.