Campus Technology & AV Support Specialist

Collin College; San Francisco (CA); On-site; USD 37,000 - 39,000; Part time

Job summary

Collin College is seeking a part-time IT Support Specialist to provide technical support, services and training for software, hardware, peripherals and AV equipment across campus and events.

You will assist faculty, staff and students with computer, Internet, wireless, and media issues; troubleshoot hardware/software; set up and operate AV systems for conferences and classrooms; document tickets and maintain inventories while adhering to district policies.

Qualifications

• Provide technical support to faculty, staff, students and events.
• Maintain hardware, software, and audio-visual equipment.
• Document tickets and ensure knowledge base articles.
• Support networking and security as needed.

Responsibilities

• Provide technical support and services to the college community ensuring all classes, equipment and community events run efficiently.
• Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues.
• Troubleshoot hardware, software and audio-visual problems.
• Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
• Setup, install, image and maintain all associated equipment in assigned areas of responsibility.
• Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
• Integrate new technologies into existing structure of classrooms, offices and conference centers.
• Maintain accurate records on software, hardware, equipment utilization and problems.
• Support all faculty, staff, and college owned student computers, including installation, imaging, and troubleshooting.
• Properly document all tickets in ticketing system.
• Support requests through ticketing system.
• Remediate security threats reported by the Security Department.
• Document and maintain accurate inventory and active directory containers.
• Create and update knowledge base articles.
• Assist with networking and telecommunications upon request.
• Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.

Skills

Audio-visual equipment knowledge

Troubleshooting

Customer service

Documentation skills

Interpersonal skills

Written and verbal communication

Ability to travel between campuses

Education

Associate degree or higher

High School diploma/GED equivalency

Tools

Ticketing system

Imaging and deployment of computers

Job description

Collin College is seeking a part-time IT Support Specialist to provide technical support, services and training for software, hardware, peripherals and AV equipment across campus and events.

You will assist faculty, staff and students with computer, Internet, wireless, and media issues; troubleshoot hardware/software; set up and operate AV systems for conferences and classrooms; document tickets and maintain inventories while adhering to district policies.