Campus IT Support Specialist — End-User & AV Expert

RiseMe; Caldwell (NJ); On-site; USD 52,000 - 68,000; Full time

Job summary

Collegis Education is seeking an on-site IT Support Specialist at Caldwell University to deliver hands-on technology help to students, faculty, and staff. You will maintain a mixed PC/Mac environment, support AV for meetings and events, and document troubleshooting steps.

You’ll collaborate with the Network, Server, and Personal Support Center teams, participate in SOP development, and provide after-hours support when needed in a 24x7x365 support setting.

Qualifications

• Minimum 2 years’ experience supporting Windows and Mac operating systems in a corporate or campus environment.
• Thorough knowledge of Windows desktop operating systems and basic office applications.
• Experience administering user and group objects in Active Directory.
• Experience administering Office 365/Exchange mailboxes.
• Experience with desktop imaging tools (SCCM/WinPE preferred).
• Ability to provide after-hours support.
• Strong interpersonal and communication skills.
• Attention to detail, with a focus on process adherence and organizational skills.
• Strong analytical and problem-solving skills.
• Self-starter with the ability to work independently as well as within a team environment.
• Periodic travel may be required to remote sites for on-site support.

Responsibilities

• Maintain and support a mixed PC and Mac technology environment.
• Diagnose and repair telecom and networking infrastructure, partnering with the Network team for guidance.
• Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs, and maintain knowledgebase content.
• Support user accounts within Windows Active Directory, Microsoft 365, and Microsoft Exchange.
• Participate in and maintain real-time inventory controls of assets, including procurement, deployment, and decommissioning of equipment.
• Actively participate in departmental and client meetings.
• Be available in the event of outages and urgent needs, which may include after-hours support.
• Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues.
• When applicable, assist other teams such as the Personal Support Center, Network, and Server administration teams on additional duties as assigned.

Skills

Windows & Mac support

Active Directory

Office 365/Exchange

SCCM/WinPE

After-hours support

Communication

Attention to detail

Analytical thinking

Independent work

Travel willingness

Education

Two-year degree or higher

Microsoft/CompTIA A+ certifications

Tools

SCCM

PowerShell

Cisco Call Manager

AV platforms (Teams/Zoom/Webex)

Job description

Collegis Education is seeking an on-site IT Support Specialist at Caldwell University to deliver hands-on technology help to students, faculty, and staff. You will maintain a mixed PC/Mac environment, support AV for meetings and events, and document troubleshooting steps.

You’ll collaborate with the Network, Server, and Personal Support Center teams, participate in SOP development, and provide after-hours support when needed in a 24x7x365 support setting.