Part-Time IT Support Specialist - Classroom & Lab Tech

Virginia Community Colleges; Virginia (MN); On-site; USD 29,000 - 34,000; Part time

Job summary

J. Sargeant Reynolds Community College seeks a part‑time Computing Support Specialist to deliver Tier I and II help desk support for students and staff.

You’ll diagnose hardware and software issues, assist with classroom technology and audiovisual systems, and document resolutions in the ticketing system. You will collaborate with faculty and other IT staff, provide remote support, and help maintain equipment readiness according to the college schedule.

Qualifications

• Demonstrated ability to install, configure, maintain, troubleshoot, and support Microsoft Windows operating systems and Microsoft products in a desktop computing environment. Experience supporting Apple products is desirable.
• Demonstrated ability to diagnose and resolve hardware and software problems involving desktop computers, laptops, peripherals, and other technology equipment. Working knowledge of computer hardware installation, configuration, repair, upgrades, and general maintenance.
• Experience supporting classroom technology, audiovisual systems, instructional technology, desktop peripherals, related hardware and software is desired.
• Ability to provide effective and responsive customer service to students, faculty, and staff through in person, telephone, email, and chat communication.
• Demonstrated ability to communicate effectively, both verbally and in writing, and to work collaboratively with a diverse group of individuals, including end users, technical staff, vendors, and other college personnel.
• Ability to document technical issues, troubleshooting steps, and resolutions accurately within ticketing systems.
• Ability to work independently and prioritize multiple technical support requests while maintaining a high level of customer service.
• Physical ability to climb ladders and routinely lift and move items weighing up to 50 pounds.

Responsibilities

• Provide Tier I and Tier II walk-up technical support to students, faculty, and staff, diagnosing and resolving hardware, software, and technology-related issues, plus remote support via phone, email, and chat.
• Provide Tier I and Tier II technical support for computers, classroom technology, instructional technology, audiovisual systems, and related hardware and software used by students, faculty, and staff.
• Diagnose, troubleshoot, install, configure, maintain, and repair computer hardware, software, peripherals, audiovisual equipment, and other technology used in administrative and instructional environments.
• Perform and coordinate routine software updates, patches, and maintenance for supported computers, audiovisual equipment, instructional technology, and related applications.
• Maintain the operational readiness of supported technology through preventive maintenance, troubleshooting, repair, and coordination with vendors and other service providers for specialized equipment and systems.
• Monitor the readiness and availability of classroom and instructional technology in accordance with the college schedule. Conduct scheduled equipment checks and verify that systems are operational and available for instruction.
• Provide technical training and guidance to faculty and staff on the use of classroom technology, audiovisual equipment, instructional software, and other supported technologies.
• Maintain accurate and thorough documentation of technical issues, troubleshooting steps, resolutions, and other relevant information within the college’s ticketing systems.

Skills

Windows support

Apple support

Hardware troubleshooting

Software troubleshooting

Classroom technology

Customer service

Documentation

Ticketing systems

Remote support

Communication

Lifting up to 50 pounds

Education

HS Diploma or GED

Associate’s degree in information technology

Computing certifications preferred

Tools

Ticketing systems

Job description

J. Sargeant Reynolds Community College seeks a part‑time Computing Support Specialist to deliver Tier I and II help desk support for students and staff.

You’ll diagnose hardware and software issues, assist with classroom technology and audiovisual systems, and document resolutions in the ticketing system. You will collaborate with faculty and other IT staff, provide remote support, and help maintain equipment readiness according to the college schedule.