Technology Specialist (Part-time)

Collin College; San Francisco (CA); On-site; USD 37,000 - 39,000; Part time

Job summary

Collin College is seeking a part-time IT Support Specialist to provide technical support, services and training for software, hardware, peripherals and AV equipment across campus and events.

You will assist faculty, staff and students with computer, Internet, wireless, and media issues; troubleshoot hardware/software; set up and operate AV systems for conferences and classrooms; document tickets and maintain inventories while adhering to district policies.

Qualifications

• Provide technical support to faculty, staff, students and events.
• Maintain hardware, software, and audio-visual equipment.
• Document tickets and ensure knowledge base articles.
• Support networking and security as needed.

Responsibilities

• Provide technical support and services to the college community ensuring all classes, equipment and community events run efficiently.
• Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues.
• Troubleshoot hardware, software and audio-visual problems.
• Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
• Setup, install, image and maintain all associated equipment in assigned areas of responsibility.
• Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
• Integrate new technologies into existing structure of classrooms, offices and conference centers.
• Maintain accurate records on software, hardware, equipment utilization and problems.
• Support all faculty, staff, and college owned student computers, including installation, imaging, and troubleshooting.
• Properly document all tickets in ticketing system.
• Support requests through ticketing system.
• Remediate security threats reported by the Security Department.
• Document and maintain accurate inventory and active directory containers.
• Create and update knowledge base articles.
• Assist with networking and telecommunications upon request.
• Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.

Skills

Audio-visual equipment knowledge

Troubleshooting

Customer service

Documentation skills

Interpersonal skills

Written and verbal communication

Ability to travel between campuses

Education

Associate degree or higher

High School diploma/GED equivalency

Tools

Ticketing system

Imaging and deployment of computers

Job description

Primary Location

9700 Wade Boulevard, Frisco, Texas, 75035

Job Summary

Provide technical support, services and training to faculty, staff, students and outside organizations for software, hardware, peripherals and audio-visual equipment.

Essential Duties and Responsibilities

• Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently.
• Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues.
• Troubleshoot hardware, software and audio-visual problems.
• Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
• Setup, install, image and maintain all associated equipment in assigned areas of responsibility.
• Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
• Integrate new technologies into existing structure of classrooms, offices and conference centers.
• Maintain accurate records on software, hardware, equipment utilization and problems.
• Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure copyright laws are not violated.
• Support all faculty, staff, and college owned student computers, including installation, imaging, and troubleshooting.
• Properly document all tickets in ticketing system.
• Support requests through ticketing system.
• Remediate security threats reported by the Security Department.
• Document and maintain accurate inventory and active directory containers.
• Create and update knowledge base articles.
• Assist with networking and telecommunications upon request.
• Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.

Supplemental Functions

Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.

Perform other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of multiple types of audio-visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, media formats, etc.
• Knowledge of institutional standard computer software and hardware
• Knowledge of large event multimedia support
• Knowledge of department and college policies and procedures
• Computer and applicable software skills
• Audiovisual skills
• Troubleshooting skills
• Documentation skills
• Interpersonal skills
• Customer Service skills
• Ability to communicate effectively, both orally and in writing
• Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations.
• Ability to identify and resolve technical issues in a timely manner
• Ability to repair and maintain computers, media equipment, and associated management control software
• Ability to write and utilize technical literature
• Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
• Ability to adhere to and enforce the policies, protocols and guidelines set by the department

Physical Demands, Working Conditions and Physical Effort

Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, climbing and balancing, plus pushing, pulling and lifting. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.

Requirements

Associate degree from an accredited institution and three (3) years of related work experience required.

Equivalency Language High School diploma/GED equivalency and five (5) years of directly related work experience.

This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.

Required & Preferred Qualifications (if applicable): The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations. This is a Security Sensitive position. Therefore candidates will be subject to a criminal background check.

Compensation Type

Hourly Employment Type: Part time

Compensation

Compensation: $27.03 Hourly

Equal Opportunity Statement

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.

Accolades

Dear Job Seekers, Thank you for your interest in a position at Collin College! Accolades Independent surveys of Collin College’s employees show it is an amazing place to work.

Awards

Collin College has been named one of the “Great Colleges to Work For” by the Great Colleges Program. Collin College has also been recognized as one of the DFW Metroplex’s “Best and Brightest Companies to Work For.”

Culture

Should you choose to start your journey with us, you will find yourself immersed in a culture of innovation and growth. Initiatives tied to the college’s master and strategic plans challenge our employees to grow professionally while still feeling supported with training and collaboration.

Benefits

We invite you to explore our competitive benefits today. Grow your career at Collin College today! Collin College is an equal opportunity/affirmative action employer.